Refund Policy
Thank you for shopping with CEYLORA. We value your satisfaction and aim to provide a smooth and secure shopping experience. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of delivery.
To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
  
  

• You must provide the order number or valid proof of purchase.
  
  

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:

• The refund will be processed to your original payment method.
  
  

• Shipping fees from the original order will not be refunded.
  
  

Exchanges

If you wish to exchange your item due to damage, defect, or incorrect product received, please contact us within 7 days. We will guide you through the exchange process.

Non-Returnable Items

The following items cannot be returned or refunded:

• Used fragrance products
  
  

• Opened packaging
  
  

• Gift cards
  
  

• Custom-made items
  
  

• Perishable items
  
  

Damaged or Defective Items

If your item arrives damaged or defective, please notify us immediately. We will arrange a replacement or refund, depending on your preference and stock availability.

Return Shipping

• Customers are responsible for return-shipping costs unless the return is due to our error.
  
  

• For wrong or defective product returns, we will provide a prepaid return shipping label.
  
  

Processing Time

Refunds or exchanges will be processed within 7–10 business days after receiving the returned item.
(Your bank or payment provider may take additional time to show the refund.)

Contact Us

If you have questions about this Refund Policy, contact us at:
📧 OFFICIALCEYLORA@GMAIL.COM
📞077 06 74 221  [ Managing Director ]

✅ CEYLORA – Privacy Policy

Privacy Policy
At CEYLORA, we are committed to protecting your personal information and ensuring a safe shopping experience. By using our website, you agree to the practices outlined in this policy.

Information We Collect

We may collect the following information:

• Name, email, phone number, address
  
  

• Payment information (securely processed by third-party providers such as PayHere)
  
  

• Device details, browser information, and IP address
  
  

• Cookies and usage data for analytics
  
  

How We Use Your Information

We use your information to:

• Process and deliver your orders
  
  

• Provide customer support
  
  

• Improve our website and user experience
  
  

• Send promotions (only if you subscribe)
  
  

• Prevent fraudulent activities and unauthorized transactions
  
  

Information Sharing

We do not sell or share your personal data with third parties except:

• Trusted service providers (delivery companies, payment processors)
  
  

• Legal authorities, if required by law
  
  

These partners handle your data securely and confidentially.

Data Security

We use industry-standard security measures to protect your data.
However, no method of electronic storage or internet transmission is 100% secure. We do our best to protect your information but cannot guarantee absolute security.

Cookies & Tracking

Our website uses cookies to improve experience and gather analytics.
You may disable cookies via browser settings, but some features may not function properly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a “last updated” date.

Contact Us

For privacy concerns or data requests, contact us:
📧 OFFICIALCEYLORA@GMAIL.COM
📞071 06 74 221  [ Customer Support  ]

✅ CEYLORA – Terms & Conditions

Terms & Conditions
Welcome to CEYLORA. These Terms & Conditions govern the use of our website and purchases made through it. By accessing or using our site, you agree to follow these terms.

Use of Our Website

• You must be at least 18 years old to make purchases.
  
  

• You are responsible for keeping your account login details secure.
  
  

• You agree to provide accurate and updated information during checkout.
  
  

• You may not use our website for illegal or unauthorized activities.
  
  

Product Information & Pricing

• We strive to display accurate product details and prices.
  
  

• Prices may change without prior notice.
  
  

• Promotions are valid only for the specified duration.
  
  

Orders & Payments

• Placing an order is an offer to purchase our products.
  
  

• We may refuse or cancel orders due to:
  
  

  • Stock unavailability
    
    

  • Pricing errors
    
    

  • Suspicious or fraudulent activity
    
    

• Payments are securely processed via PayHere.
  
  

• We do not store your card or payment details.
  
  

Shipping & Delivery

Delivery timelines and fees are explained in our Delivery Policy.
Times may vary depending on courier conditions.

Returns & Refunds

Our Refund Policy governs all returns, refunds, and exchanges.
Please review the Refund Policy for detailed information.

Intellectual Property

All images, logos, videos, graphics, and text on this website are the property of CEYLORA.
You may not reproduce or use them without written permission.

Limitation of Liability

CEYLORA is not responsible for:

• Courier delays
  
  

• Incorrect delivery details provided by the customer
  
  

• Technical issues or interruptions beyond our control
  
  

• Misuse of products after delivery
  
  

Amendments

We reserve the right to update or modify these Terms & Conditions at any time.